I was fortunate last week to visit one of our enterprise customers for an executive strategy session.
The customer invited a room of senior stakeholders to discuss and debate future ways of working and connecting next generation end user workspaces. Many questions were posed – what are the needs of tomorrows employee, what does tomorrows customer look like, who will the competitors be – how many of today’s major players will remain? Most importantly what changes are required, personal, cultural, professional, operational, technological and so on to take everything that makes the organisation great today and recalibrate it to ensure they are great tomorrow.
It is a pleasure to interface directly with business stakeholders discussing how their organisation needs to evolve to realise business success in the future. And you know it’s a mutually rewarding session when discussions pose new and radical questions that encourage all to rethink even the most robust personal viewpoints.
Understanding the “future way of working” or “tomorrows workplace”, spawned by evolving employee and customer behaviour seems to be top of the agenda of many organisations serious about winning in the corporate landscape of tomorrow. But where do you start, is the current BYOD euphoria a sneak preview of tomorrows mobile orientated, information rich, always on world or the late arrival of an activity organisations should have undertaken years ago.
And the wire “free” wireless network environment both public and private highlighted by many as one of the silver bullets of “next generation workspace” is also raising a few concerns. The consensus seems to be whilst performing admirably most of the time, many legacy wireless LANs are seriously compromised all too many times. Which positions a wireless LAN upgrade as the first “upgrade it now” post it note on the fridge of any thought leading CTO or CIO.
And who can forget end user devices, or is it operating systems or is it applications or even “apps”, and so on. Do we understand the end user behaviour enabled by this new mobile device wave that unlocks and enables different business outcomes – can the organisation harness it, maximise it, capitalise on it?
But now appears a real dilemma, “to be ready for the workspace tomorrow”, “where do you start today”. Is it wireless, is it devices, users, apps, BYOD – is it security, is it process / workflow change, is it all of the above and more ….. Or is it quite simply to “just start”.
Change starts with change and one of the hardest elements to embrace for even the most successful of the worlds species is the ode that the “skills and capabilities have got you here may not be enough to get you there”.
Future blogs will examine this topic further but organisations may want to consider the following as a minimum to ensure they obtain a connected environment essential to achieving “future workspace” success.
- Local area access switch functionality and effectiveness (poe, onboard WLC,etc).
- Device independent applications (HTML5 for example).
- Wireless LAN coverage, reliability and performance.
- End user wireless access and authentication, remediation.
- Mobile device and application management (MDaAM)
- Data loss prevention (DLP)
- Wireless to core round trip optimisation (and internet back haul)
Getting today’s workplace centric organisation ready for tomorrow’s workspace centric ideal will be fun but hard. With that in mind senior level sponsorship and acknowledgement that change is not only essential but also now, is as good a place to start – and will ensure that you actually “start”.
Until next time