In the life of a Service Management Associate
Thank you for watching. Apologies for the song choice!
Next month we will hear from our sales associate aligned to the Major Accounts – James Cruickshank.
Service Management Associate
The Associate Journey so far
It’s hard to believe I have been with Computacenter for over 6 months now. I am sure the rest of the Associates would agree with me when I say that the time has simply flown by. I’d like to use this blog as an opportunity to look over some of the highlights of our first 6 months in the business, which culminated with the Associates H1 review at the beginning of the month.Last month Emily’s blog focused on Computacenter’s values and what better place to start when looking back over the last 6 months. From day 1 it was clear that there is a definitive Computacenter culture and its popularity is evident just by looking at the longevity of many people’s careers here. The CC values are infectious and are epitomized by the amount of people within the business who have given up time in their busy schedules to assist myself and the other associates. I can assure you, we are all very grateful.
During the programme we all have endeavoured to get involved in not only the business but the social side of CC as well. Myself (the self anointed star player) and a few of the other associates managed to get a team together for the annual 5 a side Football Charity Tournament. This was no mean feat considering the team was made up of recent graduates and the start time was 10 AM…….on a Saturday. Somehow we managed to walk away with the Winner’s Trophy and whilst this was great, the opportunity to meet more people from all around the business and raise some money for charity was the real success.
Another highlight was the inaugural Services University hosted by Julie O’Hara (UK Customer Service Director). It was a fantastic day full of engaging workshops and insightful keynote speeches. It was also another great opportunity to meet more of the service management community. The theme for the evening was ‘Beach’, which resulted in a wide spectrum of horrifically bright outfits. I left Celtic Manor feeling energised and with a real desire to turn up the dial and make the most of my time left on the Associate programme.
The culmination of our first 6 months is the Associate H1 review. This is where each individual on the Associate Programme gets the opportunity to present to senior members of the organisation. We each had half an hour to cover the programme so far, our personal development and our plan for the future. The difficulty was covering this all in such a short time slot. Everyone had their own approach and although it was a somewhat nervy experience it ended up being thoroughly enjoyable. In addition it was great to get some precious feedback from some of Computacenter’s most senior individuals. Having spoken to the other associates I think we all took away some valuable advice and guidance for both the remainder of the programme and the future.
We are now a third of the way through the programme. It is time for us all to begin turning up the dial and ensure we make the most of this valuable opportunity.
On that note I’d like to say thank you for reading and hope you stop by again for the next instalment, which will be brought to you by the enigmatic Tom Bateson. I’m sure it will be worth a read!
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A Brilliant Start at Computacenter
Welcome to the first blog written by Computacenter’s 2015 intake of new associates. This year the intake includes 7 Sales Associates and 5 Service Management Associates.
Stepping through the doors of Computacenter the morning of the 12th of January 2015 was an adrenaline-fuelled jumble of feelings from overwhelming excitement to extreme anxiety. Fortunately the wonderful welcome from everybody calmed these nerves and the last two months have flown by. I’ve experienced a whole host of additional emotions since, although some of these can be attributed to being so close to the England Rugby Team at the Millennium Stadium for our annual UK Sales Kick Off!
Our first three weeks in the company were based in Hatfield for our induction. We had many introductions from some inspirational speakers, such as Mike Norris (CEO), Chris Webb (Group COO) and Kevin James (Director of UK Country Unit). Pete Groushko (Sales Manager for Workplace), Mark Griffin (Datacenter Solutions Manager), the Sector Directors and many more also gave us their personal Computacenter journeys. Aside from the crucial insight from senior managers, we had a number of extremely useful sessions including the IT solutions life cycle 101, sales 101 and current trends in IT.
One of the most interesting days included in the induction was Strength Deployment Inventory (SDI) training. SDI is a self-assessment tool that helps us understand what it is that gives us a sense of self-worth and what’s important to us when relating with others. It allows us to understand what motivates us and therefore how to build effective relationships both professionally and personally. In relation to the sales process this will improve performance through: effective communication; more positive thinking; creating energy within individuals and teams; enabling more constructive debates; reducing stress and the cost of conflict.
Following on from our induction we have all been on rotations through departments in the company. So far I have spent time with Inside Sales, my own sector (Capital Markets and TMT) and look forward to the Partner Management rotation next month. A successful team makes a deal happen. Therefore, rotations enable us to grow strong networks and develop the underlying skills needed to be a great salesperson and work together as a business to succeed. A fundamental understanding of roles and responsibilities within a team is imperative to maintaining the complex relationships established during a sale bid, successful win and a mutually beneficial, long lasting relationship with the client.
I would like to take this time to thank Sue Harris (Head of Knowledge & Associate Programmes) and Adriana Mills (Knowledge Campaign Manager) for organising a brilliant and invaluable three weeks and all those who took time out of their busy schedules to present to us.
Thank you for reading the first blog brought to you by the 2015 Associates. Tune in next month to hear from Tom O’Brian our Service Management Associate where he will be covering the important roles of our buddies, coaches, mentors and sponsors.
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