Archive | August 6, 2020

Claire Harlow, CRN Women In Channel Award Nominee 2020

At Computacenter, we have a strong commitment to promoting, encouraging and progressing the careers of women in tech, and are delighted that this year we have 9 amazing nominees in the CRN Women in Channel Awards 2020! To even be nominated is a fantastic achievement for our talented, hard-working and passionate group of nominees and we would like to send a huge congratulations to all of them.

We are going to be highlighting their individual achievements and journeys to show just how well-deserved these nominations are. The next blog in this series is written by Claire Harlow, IT Technical Services Manager, who reflects on her nomination and career with us at Computacenter so far.


My name is Claire Harlow and I am hugely proud and excited to be representing Computacenter at the CRN Women in Channel Awards 2020 in the Manager of the Year category.

In my current role as IT Technical Services Manager within Group IS, I manage both a Technical and a Support team, and was bowled over to have been nominated by 4 of the amazing women in my team. Here we are celebrating International Women’s Day earlier this year:

My career with Computacenter

I joined Computacenter back in 2014 and immediately felt at home.

I was lucky to be surrounded by great colleagues and was supported by a manager who was more than happy to help me progress. During the first couple of years, I learnt more about Computacenter as a company and GIS, taking on the role as chair of the GIS Employee Forum and becoming an Induction Champion. We had some fun times, including organising a charity “Lunchtime Olympics” event, Senior Management Q&A sessions and of course those delicious Christmas Buffets…

I had expressed an interest in taking on more responsibility and in 2016 was offered the chance to lead a new team, giving me my first official management role. This was a huge moment for me, and I really enjoyed the challenge. It was especially exciting when my old team was incorporated into my “new” team a year later – followed by the Support team shortly after.

Computacenter provided a suite of management training courses and I was lucky enough to be able to learn from experienced role models in my own management chain. But, looking back, what helped the most was the great bunch of people I was managing.

I was delighted to read the following quote from Nick, our GIS Apps Director, during the awards submission process:

“Claire is a pleasure to work with. Since joining the Group Information Services (GIS) Division in 2014 as a systems consultant, she has rapidly progressed as a leader. Claire is a key member of the divisional extended leadership team. Claire’s success is driven by many factors, including her endless levels of day to day enthusiasm and ‘we can do this’ attitude, her excellent organisational and motivational skills, and her high levels of creativity.”

Having had nothing but support and encouragement in my own development journey over the last 6 years, I think one of the reasons I was nominated for the CRN Women in Channel Award is because I’m also passionate about helping others. Not everyone wants to progress up the career ladder at high speed, but most people do want to be supported, respected and given the opportunity to learn and improve in whichever way suits them best. This is what I try to do with everyone in my team and I’m proud of the way the whole team works, both together and within the wider division. I like to think the team is well respected within the division and seen as a team who really ‘gets things done.’

Reading the initial nominations and the (later) supporting statements from the team and management was humbling and something that you don’t often get to do. This kind of experience is a bit strange, because it’s somehow unnatural to shout about yourself from the rooftops; but equally, it made me look back on what I’ve achieved over the last few years with real pride. 

Working through the COVID-19 crisis

The last few months has been enormously challenging, both for me and members of the team. Everyone has had to get used to working from home, juggling childcare, keeping in touch. Strangely, it feels like we have never been busier.

I suppose in a way, that’s a good thing, and everyone has been doing an amazing job both on new customer projects and keeping things ticking over on the BAU side. However, I look forward to a time when we will be able to go back to the office, bounce ideas off each other, spend time in face to face meetings (not too much though) and go out for lunch…

Outside of work

When I’m not at work I enjoy relaxing at home, baking, taking my 2 mini schnauzers out for long walks, and catching up with family and friends. At work, I have office running buddies, and it’s proved a lot harder to motivate myself at home!

I would like to finish with a quote from one of my team, which encapsulates the kind of manager I aspire to be:

“It’s truly motivating to have a manager who is always willing to contribute, as opposed to delegation by default, and I think that this is the perfect time and opportunity for Claire’s efforts to be recognised.”

Having this kind of testimonial from a team member and getting this far in the CRN Women in Channel Awards is truly an honour. I hope it inspires other women to pursue or continue their careers in tech.