Archive | March 16, 2020

It’s time for remote web conferencing meetings to positively change the game.

It’s time to act different to get different. Outside of the core fundamentals of life I value KNOWLEDGE and TIME higher than most things. Remaining knowledge hungry ensures the world is forever a captivating and interesting place to be. Optimum use of time ensures both essential and desirable socio-personal and business outcomes can be achieved with metronome like consistency and efficiency.

Home or remote working can deliver a mass of advantages including the removal of time lost to commuting, the potential to maximise time available for non-work activities, the chance for services to remain available through times of crisis and the potential to offer work opportunities to different demographics. However, it requires a rethink of work behaviour or meeting etiquette to ensure the remote collaboration or meeting experience is beneficial to all. Web and video remote conferencing services used effectively have the potential to “change the game”.

The points below are a handful of ideas to optimise and unlock measurable value from the use of remote web or conferencing platforms. Many are well known and common sense practices, but at this challenging time should be applied with increased levels of consistency:

Prepare the remote working space and web collaboration tools in advance of the remote meeting. Clear background clutter in the room if broadcasting yourself or your environment using video or web conferencing. At its most basic, move your seating position into a hallway with a blank wall behind you if you don’t want family pictures or your home environment on display.

If you do or don’t not want to use video during the remote web conferencing meeting, explain to all participants the need or benefits of using video (ability to see and interpret body language, etc). Video within a conferencing platform can be selectively used with participants either interacting via voice, video or both. Unless company policy forces the use of video, engage in a manner that feels most comfortable for all participants and if that means no video for the individual participant, it should be their choice.

Web remote conference meeting recording is a very important issue to address at the start of any meeting. The meeting host must convey their desire for the meeting to be recorded or not. If a participant for legal, privacy or other reason explains they do not want the session recorded the recording option must be turned off or the participant must leave the remote meeting. Background recording of a session by stealth contravenes all privacy guidelines and statutes.

Check to ensure the web conference remote access device (laptop, smartphones, tablet) is working and connects successfully at least 15 minutes before the call. It stops all parties losing the first 10 minutes of the call due to connection issues.

Send any pre read content for the remote meeting participants by Email 24 hours before the meeting or at least an hour if it’s a last minute request. Explain in the email the importance of the pre read email content to be absorbed ahead of the remote session to deliver context and additional insight. This will save 15 to 20 mins at the start of the session ensuring all participants are at the same knowledge level.

Circulate, ideally in the same email as the pre read content, the need for the remote meeting, the outcomes of the actual remote conferencing session (what does good look like at the end), a few bullet points to consider as topics for “discussion” or topics for “decision”. This ensures the remote conferencing meeting participants attend the meeting with views already formed to be discussed and tangible outcomes in mind.

If the main speaker will be occupied answering questions during the meeting from the start, appoint an alternative meeting chair to keep the meeting flowing, stop a single point or person dominating the meeting or to keep referring back to the meeting objectives and outcomes highlighted in the pre read email.

And lastly consider the impact of the duration of remote conferencing meetings. One hour is a time frame all can accommodate with enthusiasm and energy. One to two hours should also deliver valuable remote conferencing meeting outcomes applying the meeting etiquette techniques previously mentioned. Longer than two hours may be challenging for all parties based on keeping all participants fully engaged without human, person to person, proximity based energy. Longer remote conferencing or collaboration meetings are possible prepared and managed well but shorter, direct remote engagement seems to be effective.

I hope the content above is useful as we all expand the well-known and effective remote web conferencing approach and flip it for the short to medium term into the primary organisational, societal and personal user engagement platform.

Used well remote web conferencing (audio and video) will help to maximise the value of that golden component of life, “TIME”. Remote collaboration and conferencing tools used as the norm, in primary engagement mode have the potential to change the way we interact and work forever. But as people we need to re-calibrate our remote or home working engagement expectations first because the platform is only a vehicle or channel to achieve that engagement.

Until next time.

Colin W

Business Line CTO UK (Networking & Security)

Twitter: @colinwccuk