An update from the 2017 graduates
I’m Tom and welcome to the fourth instalment of the Projects Practice Graduate Blogs. We’ve been with Computacenter around four months and have had the opportunity to experience many different parts of the business. I’m here to take you through the most recent month of our rotations which we have spent with Consultancy, GIO, Presales and TRG.
But first, some background info about me. I’m originally from Peterborough and studied French, German and (a bit of) Spanish at the University of Exeter. So as a company with major bases across the European mainland and operations across the globe, Computacenter is a perfect fit for any graduate with an international outlook.
As someone who is technically minded, our rotations with Consultancy and GIO were two of the rotations I have been most looking forward to – and I wasn’t disappointed by them. With Consultancy Practice, we had the opportunity to meet key members of the Consultancy team and also witness their expertise ‘in the field’ at customer sites. The highlight for me was most definitely the time I spent collaborating with one of our data analytics partners, Splunk, at Transport for London. The session was all about helping TfL learn how they can best make use of Splunk’s powerful analytics intelligence and it was great to see Computacenter working with our partners and our customers in the same room to achieve a common goal. Our thanks to Jay Horsley for organising the week.
Our time with Global Infrastructure Operations (GIO) was an opportunity for us to discover our managed services from another perspective. Over the week we learnt how GIO operates a 24/7 service with global reach, meeting members of every Service Line team to give us a full understanding of the services we can provide to our customers. From a projects perspective, this was an important rotation as it teaches us the need to communicate well with the GIO teams from the start of a project when we are transitioning a Customer’s service to a CC provided solution. This focus on collaboration is something we are all hoping to bring back to the Projects Practice at the end of our rotations. Many thanks to Karen, Louise and Jo for organising the week.
Our week with Presales was a particular highlight for the whole graduate group. Nigel Reeve, the Practice Lead aligned to Presales, arranged for us to take part in the fantastic Commercial Negotiation course alongside some of last year’s graduates and other members of the Projects Practice. This was an incredible learning opportunity for us since this course is usually only reserved for Level 2 Project Managers and Senior Project Managers. There are two main lessons I took away from the course: Firstly, a negotiation will only go as well as the planning and preparation that goes into it. Secondly, a negotiation is about establishing a Win-Win with our Customers, not a Win-Lose. This means that collaborating with our Customers is the key to both of our successes. A thank you on behalf of all the graduates to Nigel for a great week.
Our most recent rotation has been with the Technical Resources Group (TRG) where we had the opportunity to learn more about Computacenter’s largest department. My highlight of this week was seeing our engineering team in action at Heathrow and Sky: both were busy Customer sites undergoing lots of changes and our engineering team are at the forefront of enabling this. Something that has been mentioned to us as projects graduates is that we are often some of the best sales representatives of Computacenter as we are constantly working with the Customer at their sites. Though this is true, it’s only half the story: it is in fact our engineering team who have the most day-to-day interaction with the Customer’s end-users and they’re the ones who ultimately effect a change or resolve an issue for the user. As a result, it was great to hear some of the fantastic customer feedback about our engineering presence at Heathrow and Sky. Thank you Bhupa for organising a fantastic week.
What I want to leave you on is this: the thing that has struck me most since joining CC is our can-do collaborative attitude. No matter how technically challenging, no matter how nascent a solution and no matter how tough a customer request may seem at face-value, as long as it’s good business for Computacenter, we always go the extra mile for our Customers. We work with our Customers to enable their users and their business to achieve their goals. This is something we have seen internally as our rotation hosts go the extra mile for us projects graduates, and externally as we have visited various customer sites where Computacenter collaborates for a Win-Win with all our Customers.
Over the coming weeks we will be on the road visiting our device recycling partner RDC, our Romford Datacenter and will be jetting off for a very exciting trip to Barcelona to see our International team in action; but I’ll let Issie Ferris tell you all about that as she will be writing the next blog.
Thanks for reading!