Welcome to the last instalment of the 2015 Associates blog. What better opportunity than to reflect, and give you an overview of my first year at Computacenter.
This year has absolutely flown by. Looking back to when I first joined I was new to the IT industry, was unsure how a large business worked and had little knowledge about what the role I had applied for looked like… what was I getting myself into!? What I believed however, was that I would be joining a programme that would help me through these unknowns and set me on the right path on my journey… I was not wrong!
I was barely four weeks into the programme before I was whisked away to Celtic Manor for the UK Kick-Off. This was the point when I really understood what Computacenter is all about. A weekend of intense learning and vendor engagement followed by England vs Wales at the Milennium Stadium, the awards ceremony and an introduction to the FMES jacket (which I now know stands for Full Margin Equivalent Sales). This was a big highlight at the beginning of the programme and a true representation of how Computacenter Inspires Success.
Onto the programme… I split our time into three areas:
- Understanding the Business
- Understanding the Industry
- Understanding the Role/Customer
Understanding the Business
Although you are continually learning about all three, I think the H1 rotations were all around understanding the business, the way it operates and an insight into how Computacenter meets the requirements of our customers. There was a lot more to it than just understanding the different business functions though. For me, this was about Understanding People Matter. People have been more than willing to assist myself and my colleagues, a really strong value of Computacenter’s that I will certainly emulate going forward.
Understanding the Industry
During H2 we were expected to understand the industry and how Computacenter align our propositions. I spent time going through the traditional lines of business; where I soaked up the knowledge and wisdom of specialists, sales managers and chief technologists regarding the industry, how it’s evolved and why Computacenter are well placed for the future. I felt lost when terms such as two-speed IT, cloud, Industry 4.0 and software-defined were being discussed, but again, the people within the business were there to guide me through. By Being Straightforward I was able to digest an increasingly complicated industry.
Understanding the role/customer
What struck me as an organisation is how we really do Put Customers First. The associates are all aligned to a sector/line of business, where we spend time within our team to learn the role and how to navigate within customers. What’s evident within each sector is our understanding of our customer’s business which, as Harry mentioned in the previous blog, is a necessity in order to provide the right solution for our customers.
“Best of breed is not always the right answer, the latest and greatest is not always the most sensible choice and instead it is our job to cast a critical eye over our customer’s business needs and construct a solution that is proven to help them on their IT journey”
On reflection, what has stood out to me are the ‘Winning Together’ values that symbolise Computacenter. This first year has been a great introduction into the business, thank you to you all for your time and effort, we all appreciate it. Thanks for reading, I now pass the baton over to the 2016 Associates.
Sales Associate, Industry Sector