An update from our 2014 Associates


With the industry asking, ‘Who will be the Service Management of the Future?’ Computacenter responds by leading the way in attracting and developing new Service Managers.

Hi, my name is Dan Nation, Service Management Associate. My first 12 months in the business have flown by and I would like to begin this blog by thanking those across the business who have given their time, expertise and support to the programme, enabling the development of the Associates.

“As well as focusing on what Service Management will need to do, we also need to address who will be the Service Management of the future”

In November 2014, I was fortunate enough to attend the IT Service Management Forum (ITSMF) UK Conference, which was well attended by the Service Management community from across the industry.

The ITSMF proposed its ‘Big4 agenda’ for 2015, which provides the focus for their investment and development within the Service Management community. The second topic on the agenda was ‘Service Management of the future: What do we need to look like?’

As well as focusing on what Service Management will need to do, we also need to address who will be the Service Management of the future. With the population and retirement age increasing, there is ever more pressure on current workforces no matter what industry you work in.

Talent Development

In January 2014, Computacenter started an industry leading Service Management Associate Programme, expanding on its already successful Sales and Line of Business Programmes. Applicants go through a rigorous selection process, and successful participants start an 18-month programme designed to give maximum exposure to the Computacenter business, whilst developing the skills and experiences necessary to manage the contractual services we provide to customers.

Never a company to rest on success, Computacenter has three further programmes designed to attract and train future talent: an Industrial Placement Programme (university placement year), an Apprenticeship Scheme, which Computacenter recently won an ‘Employer of the Year’ award, and Work Experience placements for Secondary School students.

This month, five new Service Management Associates have embarked on their careers with Computacenter. Once again, I would like to thank all those involved with the programme throughout the business and ask for your continued support for the new crop of Associates.

What the industry is saying

In an article written for the ITSMF journal ‘serviceTALK’, Sandra Whittleston writes, ‘very often when attending IT Service Management (ITSM) events and meetings, discussions focus on the newcomers to our industry. Popular questions include, “where is the new blood and where it is likely to come from?” and “how can we encourage new people into our industry?”1

If you would like to be part of our culture and become one of Computacenter’s future talent, please watch out for our 2016 applications which will open later this year. To find out more about the Associate Programmes, please visit our page here.

Feel free to share and comment and stay tuned for next month’s Associate blog from Nicholas Bouwer.

Service Management Associate

#Computacenter #CCAssociates #NewTalent #ITSMF #ServiceManagementOfTheFuture

1 Sandra Whittleston, ‘The Millennial Shift – bringing new blood into ITSM’, ITSMF UK, serviceTALK, Autumn 2014, P.21.

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About CC Associates

Posts and updates from the Computacenter Associates Programme. #ccassociates

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