Welcome to the second blog written by Computacenter’s 2014 intake of associates. The baton appears to have been passed to me after Charlotte kick-started the reinvigorated Associate Programme Blog last month.
“The weekend was a mixture of informative workshops and significant networking opportunities.”
I’m going to start by covering off the UK Kick Off at the Celtic Manor which was an early highlight for the new associates. What an experience and what an introduction to the sort of company that we have been lucky enough to join. The weekend was a mixture of informative workshops and significant
drinking networking opportunities. It was great to see how Computacenter celebrates success and I know I speak for the entire 2014 intake of associates when I say that we are all itching to be on stage collecting a jacket as soon as possible. Some ambitious claims have been made so we will see if people can put their money where their mouth is over the next couple of years, watch this space! The end result was that we left the Celtic Manor feeling motivated and enthusiastic to get stuck into our rotations.
“We need to ensure that we retain our existing customers, while always looking to expand the scope and quality of the services that we provide to them.”
As Charlotte covered her rotation with Partner Management last month, I will focus on my first rotation which was into my Line of Business – Contractual Services. The key performance indicator for Contractual Services is the growth to our contract base. This year’s target represents significant growth on last year’s number. We clearly need some big wins to hit that target and there are numerous bids on the go to help us in that regard. On the traditionally less glamorous, flip-side of that coin, we also need to retain as much of our existing business as possible. My first month in Contractual Services was primarily spent sitting in on meetings with existing customers, where we were proactively looking to renew their contracts, even though there was often a year or two left to run on them. The key messages I took from these meetings were the importance of forward-thinking and proactive planning on the part of the account teams; working in conjunction with Sales Specialists, Service Delivery and Solution Design personnel. We need to ensure that we retain our existing customers, while always looking to expand the scope and quality of the services that we provide to them – Take care and take share.
That concludes this month’s instalment of the Associate Programme Blog. Next month we will be in the capable hands of Jack Parfitt, who is one of our Sales Associates aligned to the Public Sector.
Line of Business Associate